The Repair Process
In preparing an estimate, we make every effort to write a thorough and comprehensive report of apparent damage by utilizing our on-site Mitchell International Program. However, an estimate is just that, an estimate. Occasionally hidden damage is discovered or parts prices increase. We then immediately notify you and the insurance company about supplemental repairs. After we document hidden damage and obtain approval from you and your insurance company, the repair process continues.
Authorization for Repairs
The repair process begins after we obtain approval from you.
We make every effort to repair your vehicle on time. Unfortunately, delays beyond our control sometimes occur. Parts are back ordered, insurance adjustors need more time to review the hidden damage, or sublet contractors are unavailable. Due to the complexity of collision repairs and unexpected delays, the delivery date can only be estimated, not guaranteed. Please understand we try very hard to meet delivery dates by coordinating schedules, ordering parts ahead of time and making every effort to control the repair process productively and efficiently.
- We will keep you updated regularly as to the status of your vehicle repair.
- We want to repair your vehicle correctly the first time, even if it means delaying the delivery date.
Full payment is required before a vehicle leaves our shop. We accept VISA and Mastercard for the deductible. If you decide to deposit the insurance check into your own checking account, please be aware the bank's policies on uncollected monies on checks or drafts can take up to two weeks to clear before you can draw against those funds. We will accept the insurance check providing it has been properly endorsed by all parties prior to pickup of your vehicle. Please remember you are responsible for insurance deductibles. Be prepared to pay that amount when you pick up the vehicle. Repairs must be paid in full before the car is released. No exceptions.